Refund & Cancellation Policy | Adxpand Solution
Return and Refund Policy
Thank you for choosing Adxpand Solution. We strive to deliver high-quality, AI-powered digital marketing solutions tailored to your business needs.
This Return and Refund Policy outlines the conditions under which refunds or cancellations can be requested for our digital services or related products.
By purchasing from Adxpand Solution, you agree to the terms outlined below.
1. Interpretation and Key Definitions
In this Policy:
- “Company,” “We,” “Us,” or “Our” means Adxpand Solution, the official operator of the website and provider of AI-powered digital marketing services.
- “You” means the individual or organization purchasing or accessing our services.
- “Goods” refers to any digital product, service, or deliverable purchased from Adxpand Solution.
- “Order” means the confirmed request or payment made by You for our services or products.
- “Service” or “Website” refers to our official website — https://adxpandsolution.com
All terms apply whether in singular or plural form.
2. Order Cancellation Rights
We understand that circumstances may change. You may request a cancellation within 7 days of placing your order, provided that:
The service or project has not yet commenced.
No significant work or resource allocation has been initiated on your behalf.
To cancel an order, please contact us via email at contact@adxpandsolution.com with your order details and reason for cancellation.
Once approved, refunds will be processed within 14 business days via the same payment method originally used.
No additional transaction fees will apply to approved refunds.
3. Refund Eligibility
Refunds are considered valid under the following conditions:
- The service was not delivered as agreed or was canceled before initiation.
- There was an error in billing or accidental double payment.
- A valid cancellation request was received within the permitted time frame.
❌ Non-Refundable Items
Certain items and services are not eligible for return or refund, including:
- Custom marketing strategies, campaigns, or AI-driven solutions developed specifically for your business.
- Services that have already been delivered, executed, or partially completed.
- Digital goods such as templates, reports, or software access once delivered.
- Discounted or promotional service packages.
We reserve the right to deny refunds for work that has already begun or where significant effort and time have been invested.
4. Return Policy for Physical Goods (if applicable)
If any tangible marketing materials, merchandise, or tools are shipped to you, please ensure that:
- Items are returned in their original condition and packaging.
- The return request is initiated within 7 days of delivery.
- Items are shipped to:
📦 A-120, Block A, Mangalpuri II, Palam, New Delhi, Delhi, 110045, India
Return shipping costs are your responsibility. We recommend using a trackable courier service to ensure safe delivery.
We are not liable for lost or damaged items during return transit.
5. Refund Timeline
Once your refund request is verified and approved:
- Refunds will be initiated within 14 working days.
- You will receive confirmation via email once the refund has been processed.
- The credited amount will reflect in your account depending on your bank or payment provider’s processing time.
6. Digital Product Disclaimer
Since Adxpand Solution primarily offers AI-driven digital marketing services, all deliverables (such as content, analytics, or campaigns) are considered custom digital goods.
Once such digital services are initiated, they cannot be returned or refunded, as they involve proprietary algorithms, intellectual expertise, and non-transferable work.
7. Gifts and Promotional Purchases
- If your purchase was marked as a gift, you will receive a gift credit for the value of your return once it’s approved.
- If the order was gifted to you but purchased by someone else, the refund will be sent directly to the original buyer.
Promotional discounts and limited-time offers are non-refundable unless required by applicable law.
8. Exceptions and Legal Compliance
Certain jurisdictions may not allow specific refund exclusions.
In such cases, Adxpand Solution will comply with the governing consumer protection laws applicable in India (Delhi NCR).
9. How to Contact Us
For return, refund, or cancellation inquiries, please contact us:
- 📧 Email: contact@adxpandsolution.com
- 🌐 Website: https://adxpandsolution.com
We aim to respond to all refund-related queries within 48 business hours.